FAQ

What kind of products do you offer at Zayna?

We offer trending and unique products across home, beauty, fashion, gadgets, and more—curated specially for the Gulf lifestyle.

Do you have a physical store?

No, we’re an online-only store, based in Madina, KSA, delivering across the GCC.

Are your products available in my country?

We currently deliver across Saudi Arabia, UAE, Qatar, Kuwait, Oman, and Bahrain.

How can I place an order?

Simply browse, add products to cart, and proceed to checkout with your name, address, and mobile number. No account needed!

Can I shop in Arabic?

Yes, our website supports both Arabic and English for your convenience.

How long does delivery take?

Standard delivery takes 3–5 working days depending on your location. You’ll receive updates via email.

Which courier companies do you use?

We work with trusted courier partners like Aramex, SMSA, and Saudi Post to ensure fast and secure delivery.

Do you offer Cash on Delivery (COD)?

Yes, COD is available now in KSA & UAE.

How do I track my order?

You’ll receive tracking info by email. If you haven’t received it within 2 days, contact Support@zayna.shop.

Do you charge for shipping?

No, we offer Free Shipping on all items with no hidden fees.

Can I return a product?

Yes, we accept returns within 7 days for damaged or faulty items only. Used or broken items cannot be returned.

How do I request a return?

Email us at Support@zayna.shop with your order number and unboxing video.

What products are non-returnable?

Items that are used, broken due to mishandling, or marked as non-returnable are not eligible for return.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) & Debit and Credit cards payments.

How do refunds work?

nce your return is approved, refunds are processed via bank transfer within 7–10 working days.

Can I exchange an item instead of returning it?

Yes, you can request an exchange for damaged or defective products, subject to availability.

Where can I follow Zayna on social media?

Stay updated with our latest products & deals:

Is my personal information secure?

Absolutely. We use industry-standard encryption to protect your data.

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